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I have ordered multiple items thru Wayfair and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using Wayfair on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and Wayfair sent another one immediately with no questions.
Although this is the first purchase I have ever made on online shop, it rates in my top five favorites! I love it and It's a nice Accent Stool for me.
I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of wayfair if I need anything else for our house!
THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New Accent Stool is amazing! I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product.
I can not say enough good things about this Accent Stool. I am grateful to the other reviewers for noting that this works great. These Accent Stool fits very well. The color is very rich. Love it! I'm going to buy another one of these in a different color.
Ordered new Accent Stool. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Accent Stool originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there.